--- title: "Have AI call a store's customer service" description: "Your AI agent calls a store's customer service about a late order, a return, an exchange or a delivery window, and gets you a reference number." url: https://callforme.tel/call/retailers published: 2026-11-03 updated: 2026-11-03 author: CallForMe team, Great Work LLC --- # Have AI call a store's customer service > Tell your agent the store, the order number and what you need: where a late order is, how to return or exchange something, or a new delivery or installation window. CallForMe works the menu, waits on hold, asks, and brings back the answer with a reference number. If the store needs to verify you, pass your number as transfer_to. $1 per answered call, then $0.40 a minute. **Say to your agent:** "Call the store about order 88213-4410: it was supposed to arrive yesterday and tracking hasn't moved in 3 days. Ask where it is, when it will arrive, and whether they'll resend or credit it if it's lost. Get a reference number. If they need to verify me, connect me at (214) 555-0100." Store customer service calls are short questions behind a long menu: where's the order, can I still return this, can you move the delivery. Your agent can handle the menu and the hold, ask the question, and come back with the answer and a reference number. ## Paste this into your agent > Call the store about order 88213-4410: it was supposed to arrive yesterday and tracking hasn't moved in 3 days. Ask where it is, when it will arrive, and whether they'll resend or credit it if it's lost. Get a reference number. If they need to verify me, connect me at (214) 555-0100. Other store calls: - "Call the store and ask if I can still return the TV I bought on October 15, order 55120-8812. I have the receipt and the box. Ask how: mail, store, or pickup, and whether there's a restocking fee." - "Reschedule my washer delivery, order 77419-2205, to Saturday morning or any time Sunday. Get the new window and a confirmation number." Something went on sale after you bought it? See [Black Friday price adjustments](/use-cases/black-friday-price-adjustment). ## What the store will ask `plan_call` reads these as order calls. A late order, a return and a delivery change all flag **the order number**, and a return also asks **when it was bought**. Have these ready: - The order number, and the name and email or phone on the order. - The item and the purchase date. - For a delivery or installation: the days and times that work. - Your number, as `transfer_to`, in case they verify you. ## Questions worth asking - For a late order: where it is now, the new delivery date, and what happens if it's lost. - For a return: the last day to return it, how, any restocking fee, and how the money comes back. - For a delivery or installation: the new window, whether you need to be home, and any fee for the change. - Always: the representative's name and a reference number. ## What it costs $1 per answered call, including the first 2 minutes, then $0.40 a minute, up to 30 minutes. A 10-minute call with a hold is $1 + 8 × $0.40 = $4.20. A call nobody answers costs nothing. ## Related - [Get a Black Friday price adjustment](/use-cases/black-friday-price-adjustment) - [Returns and refunds](/use-cases/returns-and-refunds) - [Is my order ready for pickup?](/use-cases/order-ready-pickup) - [Check if a product is in stock](/use-cases/check-product-stock) - [Customer service hold times, measured](/guides/customer-service-hold-times) ## FAQ ### What will the store ask for? Almost always the order number, and often the name and email or phone on the order. For a return, when you bought it and whether you have the receipt. plan_call flags the order number before the call so the store isn't left waiting. ### Can it start a return or an exchange? It can ask whether the item can still be returned, how (by mail, in store, or a pickup), any restocking fee, and what the store needs, and start it if you've said so. Many stores send a return label or code by email afterwards. ### Can it reschedule a delivery or installation? Yes. Give the order number and the days and times that work. The assistant asks for the new window and a confirmation, and checks whether anything changes, like a delivery fee. ### Will it give my card number? No. CallForMe never reads card numbers, codes or passwords aloud. If the store needs to verify the account holder, the assistant connects you. ## Related - [Changelog: what's new, newest first](https://callforme.tel/docs/changelog.md) - [Have AI call dry cleaners: prices, rush service, stains](https://callforme.tel/call/dry-cleaners.md) - [Thanksgiving week calls your AI agent can make: prompt pack](https://callforme.tel/guides/holiday-calls-prompt-pack.md) - [Have your AI agent call the airline about a delay](https://callforme.tel/use-cases/airline-rebooking-compensation.md) - [Find a sold-out holiday gift: AI calls stores and holds one](https://callforme.tel/use-cases/holiday-stock-and-hold.md)