{
 "title": "Customer service hold times, measured by CallForMe",
 "source": "https://callforme.tel/guides/customer-service-hold-times",
 "license": "CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/), credit CallForMe with a link to the source page",
 "measured": "on November 2 and 3, 2026",
 "method": "One call per company to the number on its own contact page; seconds from when the line answered to when a person first spoke, menu and hold included, read from each call's transcript.",
 "rows": [
  {
   "company": "American Express",
   "line": "Personal Cards - Customer Service",
   "phone": "800-528-4800",
   "source": "https://www.americanexpress.com/en-us/support/contacts/",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 62,
   "time_to_person": "1:02",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "american-express"
  },
  {
   "company": "T-Mobile",
   "line": "Customer care",
   "phone": "800-937-8997",
   "source": "https://www.t-mobile.com/contact-us",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 84,
   "time_to_person": "1:24",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "t-mobile"
  },
  {
   "company": "Frontier Airlines",
   "line": "Customer service (Call, chat or text)",
   "phone": "602-333-5925",
   "source": "https://www.flyfrontier.com/contact-us/",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 84,
   "time_to_person": "1:24",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "frontier"
  },
  {
   "company": "Alaska Airlines",
   "line": "Reservations / pre-flight questions",
   "phone": "800-252-7522",
   "source": "https://www.alaskaair.com/content/about-us/help-contact/contact-us",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 90,
   "time_to_person": "1:30",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "alaska"
  },
  {
   "company": "Medicare",
   "line": "1-800-MEDICARE",
   "phone": "800-633-4227",
   "source": "https://www.medicare.gov/talk-to-someone",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 96,
   "time_to_person": "1:36",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "medicare"
  },
  {
   "company": "Amazon",
   "line": "Amazon Customer Service",
   "phone": "888-280-4331",
   "source": "https://www.amazon.com/buying-rules/learn-more",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 104,
   "time_to_person": "1:44",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "amazon"
  },
  {
   "company": "Allstate",
   "line": "Call center (customer service)",
   "phone": "800-726-6033",
   "source": "https://www.allstate.com/help-support/contact",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 109,
   "time_to_person": "1:49",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "allstate"
  },
  {
   "company": "Wells Fargo",
   "line": "General Banking",
   "phone": "800-869-3557",
   "source": "https://www.wellsfargo.com/help/contact-us/",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 127,
   "time_to_person": "2:07",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "wells-fargo"
  },
  {
   "company": "SiriusXM",
   "line": "Call us (Call Center)",
   "phone": "800-689-6881",
   "source": "https://www.siriusxm.com/contact-us",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 129,
   "time_to_person": "2:09",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "siriusxm"
  },
  {
   "company": "The Home Depot",
   "line": "Customer Questions / Customer Service",
   "phone": "800-466-3337",
   "source": "https://corporate.homedepot.com/page/contact-us",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 137,
   "time_to_person": "2:17",
   "menu": "keypad",
   "not_reached_reason": null,
   "id": "home-depot"
  },
  {
   "company": "United Airlines",
   "line": "Reservations (English)",
   "phone": "800-864-8331",
   "source": "https://www.united.com/en/us/fly/help/contact-reservations.html",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 164,
   "time_to_person": "2:44",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "united"
  },
  {
   "company": "DIRECTV",
   "line": "Customer service",
   "phone": "800-531-5000",
   "source": "https://www.directv.com/customer-service",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 164,
   "time_to_person": "2:44",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "directv"
  },
  {
   "company": "Xfinity",
   "line": "1-800-XFINITY",
   "phone": "800-934-6489",
   "source": "https://www.xfinity.com/support/articles/report-an-issue",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 218,
   "time_to_person": "3:38",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "xfinity"
  },
  {
   "company": "State Farm",
   "line": "1-800-STATE-FARM (business hours route to a local agent)",
   "phone": "800-782-8332",
   "source": "https://www.statefarm.com/contact-us",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 238,
   "time_to_person": "3:58",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "state-farm"
  },
  {
   "company": "Capital One",
   "line": "Credit card customer service (1-800-CAPITAL)",
   "phone": "800-227-4825",
   "source": "https://www.capitalone.com/help-center/contact-us/",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 291,
   "time_to_person": "4:51",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "capital-one"
  },
  {
   "company": "American Airlines",
   "line": "Reservations",
   "phone": "800-433-7300",
   "source": "https://www.aa.com/web/i18n/customer-service/contact-american/reservations-and-ticket-changes.html",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 298,
   "time_to_person": "4:58",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "american"
  },
  {
   "company": "Apple Support (AppleCare)",
   "line": "Apple Support, United States",
   "phone": "800-275-2273",
   "source": "https://support.apple.com/en-us/106932",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 301,
   "time_to_person": "5:01",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "apple"
  },
  {
   "company": "Best Buy",
   "line": "Customer service (Still have questions? Call)",
   "phone": "888-237-8289",
   "source": "https://www.bestbuy.com/contact-us",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 468,
   "time_to_person": "7:48",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "best-buy"
  },
  {
   "company": "UPS",
   "line": "Customer support (1-800-PICK-UPS)",
   "phone": "800-742-5877",
   "source": "https://www.ups.com/us/en/support/contact-us",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 492,
   "time_to_person": "8:12",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "ups"
  },
  {
   "company": "Southwest Airlines",
   "line": "Customer service (1-800-I-FLY-SWA)",
   "phone": "800-435-9792",
   "source": "https://support.southwest.com/helpcenter/article/More-phone-numbers-contact-options",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 514,
   "time_to_person": "8:34",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "southwest"
  },
  {
   "company": "Spectrum",
   "line": "Residential customer service",
   "phone": "855-757-7328",
   "source": "https://www.spectrum.com/policies/annual-notice",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 754,
   "time_to_person": "12:34",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "spectrum"
  },
  {
   "company": "GEICO",
   "line": "Customer service and claims",
   "phone": "800-841-3000",
   "source": "https://www.geico.com/claims/claimsprocess/partner-claims-contacts/",
   "dates": "2026-11-03",
   "reached_person": true,
   "seconds_to_person": 794,
   "time_to_person": "13:14",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "geico"
  },
  {
   "company": "Social Security",
   "line": "National 800 number",
   "phone": "800-772-1213",
   "source": "https://www.ssa.gov/agency/contact/phone.html",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 1223,
   "time_to_person": "20:23",
   "menu": "speech",
   "not_reached_reason": null,
   "id": "ssa"
  },
  {
   "company": "Delta Air Lines",
   "line": "Reservations",
   "phone": "800-221-1212",
   "source": "https://www.delta.com/us/en/need-help/overview",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 1227,
   "time_to_person": "20:27",
   "menu": "ai assistant",
   "not_reached_reason": null,
   "id": "delta"
  },
  {
   "company": "USPS",
   "line": "Customer service (1-800-ASK-USPS)",
   "phone": "800-275-8777",
   "source": "https://www.usps.com/help/contact-us.htm",
   "dates": "2026-11-02",
   "reached_person": true,
   "seconds_to_person": 1384,
   "time_to_person": "23:04",
   "menu": "keypad",
   "not_reached_reason": null,
   "id": "usps"
  },
  {
   "company": "Chase",
   "line": "Customer service (personal banking)",
   "phone": "800-935-9935",
   "source": "https://www.chase.com/digital/customer-service",
   "dates": "2026-11-02",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "keypad",
   "not_reached_reason": "asked for a Social Security or tax ID number, or a card or account number, before it would route the call, and repeated the request after other answers.",
   "id": "chase"
  },
  {
   "company": "Verizon",
   "line": "Customer service",
   "phone": "800-922-0204",
   "source": "https://www.verizon.com/support/contact-us",
   "dates": "2026-11-02",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "ai assistant",
   "not_reached_reason": "its AI assistant asked whether it was talking to a person or an automated system, then said representatives were not available and pointed to the My Verizon app.",
   "id": "verizon"
  },
  {
   "company": "AT&T",
   "line": "Wireless customer service",
   "phone": "800-331-0500",
   "source": "https://www.att.com/support/article/wireless/KM1008472/",
   "dates": "2026-11-02",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "speech",
   "not_reached_reason": "would not route the call without a 10-digit phone number on an account, and repeated that request.",
   "id": "att"
  },
  {
   "company": "Bank of America",
   "line": "Checking and savings customer service",
   "phone": "800-432-1000",
   "source": "https://www.bankofamerica.com/customer-service/contact-us/checking-savings/",
   "dates": "2026-11-02",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "speech",
   "not_reached_reason": "asked for a full account number and ended the call when there wasn't one (\"for the security of your account\").",
   "id": "bank-of-america"
  },
  {
   "company": "FedEx",
   "line": "Customer service (1.800.GoFedEx)",
   "phone": "800-463-3339",
   "source": "https://www.fedex.com/en-us/customer-support/faqs/file-a-claim.html",
   "dates": "2026-11-02",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "speech",
   "not_reached_reason": "sent us to local.fedex.com and its virtual assistant, then thanked us for calling and ended the call.",
   "id": "fedex"
  },
  {
   "company": "IRS",
   "line": "Individual taxpayer assistance",
   "phone": "800-829-1040",
   "source": "https://www.taxpayeradvocate.irs.gov/notices/irs-tax-law-phone-line/",
   "dates": "2026-11-02",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "speech",
   "not_reached_reason": "said that due to extremely high call volume on the topic it could not transfer the call, and to try again later.",
   "id": "irs"
  },
  {
   "company": "Progressive",
   "line": "General customer service",
   "phone": "888-671-4405",
   "source": "https://www.progressive.com/contact-us/",
   "dates": "2026-11-02",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "speech",
   "not_reached_reason": "put us in a representative queue it estimated at 15 to 30 minutes; nobody answered within our 30-minute call limit.",
   "id": "progressive"
  },
  {
   "company": "PayPal",
   "line": "Customer service",
   "phone": "888-221-1161",
   "source": "https://www.paypal.com/us/cshelp/contact-us",
   "dates": "2026-11-02",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "speech",
   "not_reached_reason": "transferred us to its agent queue after 2 minutes 36 seconds, then played nothing at all; our call's silence limit (10 minutes then, 20 since November 3) ended it at 12 minutes 43 seconds without a person (same on two calls). We haven't called PayPal again since, so this is the result under the old silence limit.",
   "id": "paypal"
  },
  {
   "company": "Discover",
   "line": "Card customer service, by phone (U.S.)",
   "phone": "800-347-2683",
   "source": "https://www.discover.com/credit-cards/help-center/contact-us/",
   "dates": "2026-11-03",
   "reached_person": false,
   "seconds_to_person": null,
   "time_to_person": null,
   "menu": "speech",
   "not_reached_reason": "asked for the last four digits of a Social Security number, then put us in a queue for an account manager and hung up after 2 minutes 17 seconds.",
   "id": "discover"
  }
 ]
}