---
title: "How to reach a person at Social Security (800-772-1213)"
description: "Social Security's customer service number, the menu path our call took to a live person, and how long it took on November 2, 2026, menu and hold included."
url: https://callforme.tel/guides/reach-a-person-at-ssa
published: 2026-11-02
updated: 2026-11-02
author: CallForMe team, Great Work LLC
---

# How to reach a person at Social Security (800-772-1213)

> Call Social Security at 800-772-1213 (National 800 number). On November 2, 2026, our call reached a live person after 20 minutes 23 seconds, menu and hold included. Or let your AI agent wait on hold for you with CallForMe.

Social Security's national 800 number number is **800-772-1213** ([listed on Social Security's site](https://www.ssa.gov/agency/contact/phone.html)).

## What our call heard

On November 2, 2026, during business hours, CallForMe called this number and reached a live person after **20 minutes 23 seconds**, by asking for a representative, pressing 0, saying it had no Social Security number to give, choosing to wait for an agent, then pressing 3 twice. One call on one day: menus change and hold times move with the hour, so treat this as a snapshot.

## Let your agent make the call

> Call Social Security at 800-772-1213 about my account, get through the menu to a person, and connect me at (214) 555-0147 when someone picks up.

The assistant works the menu, waits on hold (up to 30 minutes) and rings your phone only once a person answers, so you can take it from there (account questions usually need the account holder on the line). See [wait on hold and patch me in](/guides/ai-agent-hold-and-patch-in).

## Related

- [Customer service hold times, measured](/guides/customer-service-hold-times)
- [How to reach a real person on the phone](/guides/how-to-reach-a-person-on-the-phone)
- [Keep long-hold calls on a budget](/guides/ai-phone-calls-on-a-budget)

## FAQ

### What is Social Security's customer service number?

800-772-1213, the National 800 number number listed on Social Security's own site (checked November 2, 2026).

### How long is the hold?

On November 2, 2026, our call reached a person after 20 minutes 23 seconds, menu included. Hold times change with the day and hour; see [customer service hold times, measured](/guides/customer-service-hold-times) for the other lines we timed.

### Can an AI wait on hold with Social Security for me?

Yes. Ask your agent to call Social Security with CallForMe and pass your number as transfer_to: the assistant works the menu and waits on hold, then connects you when a person answers. $1 per answered call including the first 2 minutes, then $0.40 a minute.

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