---
title: "How to reach a person at UPS (800-742-5877)"
description: "UPS's customer service number, the menu path our call took to a live person, and how long it took on November 2, 2026, menu and hold included."
url: https://callforme.tel/guides/reach-a-person-at-ups
published: 2026-11-02
updated: 2026-11-02
author: CallForMe team, Great Work LLC
---

# How to reach a person at UPS (800-742-5877)

> Call UPS at 800-742-5877 (Customer support (1-800-PICK-UPS)). On November 2, 2026, our call reached a live person after 8 minutes 12 seconds, menu and hold included. The representative said the line is open 9 AM to 7 PM. Or let your AI agent wait on hold for you with CallForMe.

UPS's customer support (1-800-pick-ups) number is **800-742-5877** ([listed on UPS's site](https://www.ups.com/us/en/support/contact-us)).

## What our call heard

On November 2, 2026, during business hours, CallForMe called this number and reached a live person after **8 minutes 12 seconds**, by asking for a representative, pressing 1, then 0, then 2. The representative said the line is open 9 AM to 7 PM. One call on one day: menus change and hold times move with the hour, so treat this as a snapshot.

## Let your agent make the call

> Call UPS at 800-742-5877 about my account, get through the menu to a person, and connect me at (214) 555-0147 when someone picks up.

The assistant works the menu, waits on hold (up to 30 minutes) and rings your phone only once a person answers, so you can take it from there (account questions usually need the account holder on the line). See [wait on hold and patch me in](/guides/ai-agent-hold-and-patch-in).

## Related

- [Customer service hold times, measured](/guides/customer-service-hold-times)
- [How to reach a real person on the phone](/guides/how-to-reach-a-person-on-the-phone)
- [Keep long-hold calls on a budget](/guides/ai-phone-calls-on-a-budget)

## FAQ

### What is UPS's customer service number?

800-742-5877, the Customer support (1-800-PICK-UPS) number listed on UPS's own site (checked November 2, 2026).

### How long is the hold?

On November 2, 2026, our call reached a person after 8 minutes 12 seconds, menu included. Hold times change with the day and hour; see [customer service hold times, measured](/guides/customer-service-hold-times) for the other lines we timed.

### Can an AI wait on hold with UPS for me?

Yes. Ask your agent to call UPS with CallForMe and pass your number as transfer_to: the assistant works the menu and waits on hold, then connects you when a person answers. $1 per answered call including the first 2 minutes, then $0.40 a minute.

## Related

- [How to reach a person at American Airlines (800-433-7300)](https://callforme.tel/guides/reach-a-person-at-american.md)
- [How to reach a person at Capital One (800-227-4825)](https://callforme.tel/guides/reach-a-person-at-capital-one.md)
- [How to reach a person at Delta Air Lines (800-221-1212)](https://callforme.tel/guides/reach-a-person-at-delta.md)
- [Have AI call the airline for you](https://callforme.tel/call/airlines.md)
- [Have AI call your bank or a local branch for you](https://callforme.tel/call/banks.md)