Have your agent get you on a dentist's cancellation list

Tell your agent the visit type and the window you want. CallForMe calls the dental office, asks for the earliest opening, and if nothing fits, asks to be added to the cancellation list with your availability and callback number. Your agent reports the earliest slot offered and whether you're on the list.

What you say to your agent

Call my dentist and ask to be put on the cancellation list for a cleaning in the next 2 weeks.

Dental offices fill up weeks ahead, but they get cancellations every day. Being on the short list is how people get seen sooner. It's a two-minute call that's easy to put off.

What your agent does

1. find_business for your dentist, or use the number your agent already knows.
2. plan_call returns the usual intake questions: date of birth, last visit, insurance on file. Your agent adds what you're comfortable sharing.
3. place_call:

{
  "phone": "+12145550176",
  "business_name": "Oak Lawn Family Dental",
  "goal": "Ask for the earliest cleaning for existing patient Jake Marsh. If nothing is in the next 2 weeks, book the earliest available and add him to the cancellation list for anything sooner.",
  "details": "Existing patient. Date of birth 1987-04-12. Available weekday mornings before 11am and Friday afternoons. Can come in on 2 hours notice.",
  "questions": [
    "What is the earliest cleaning available?",
    "Is he on the cancellation list, and how will you contact him?",
    "Is the insurance on file still current?"
  ],
  "on_behalf_of": "Jake Marsh",
  "callback_number": "+12145550199",
  "constraints": "Only book times in the availability given. Don't agree to any new charges."
}

4. get_call with wait_seconds: 50 until the call ends. If the front desk asks "has anything changed with your health history?", your agent sees pending_question and replies with answer_question, usually "no changes" or "he'll update that at the visit".

Example result

Example transcript excerpt:

Assistant: Hi, I'm an automated assistant calling on behalf of Jake Marsh, an existing patient. He'd like the earliest cleaning you have. Front desk: Next cleaning with a hygienist is October 27th at 8:30. Assistant: Please book that, and could you add him to the cancellation list for anything sooner? He's free weekday mornings before 11 and Friday afternoons, and can come in on two hours notice. Front desk: Done. We'll text or call the cell we have on file.

What your agent tells you:

Call length 2m 10s, $1.00.

Tips

• Book a fallback appointment too. The cancellation list is a maybe. A real slot is a sure thing.
• Be specific about short notice. "Can come in on 2 hours notice" moves you up the list.
• Keep medical details short. The assistant is good at scheduling. Health history is better handled by you at the visit.

What it costs

$1 for the call. Scheduling calls rarely run past 5 minutes.

Related

• Doctor appointments
• Reschedule an appointment
• AI calls for phone anxiety
• Quickstart

Questions