Have your agent call to reschedule an appointment

Tell your agent which appointment to move and which days work. CallForMe calls the business, gives your name and booking details, asks for a slot in your window, and confirms the new time. Your agent reports back with the new date, time, and any confirmation number, and can add it to your calendar.

What you say to your agent

Call the auto glass shop and move my windshield appointment from Tuesday to any time Thursday.

Rescheduling is short, but it often means calling back more than once when the first person can't find your booking. Your agent can keep trying and only bother you with the result.

What your agent does

1. find_business for the shop, or your agent pulls the number from your confirmation email.
2. plan_call to see what the shop may ask: booking reference, vehicle, address for mobile service.
3. place_call:

{
  "phone": "+19725550131",
  "business_name": "Clearview Auto Glass",
  "goal": "Move Jake Marsh's windshield replacement from Tuesday Oct 6 at 10am to any time Thursday Oct 8.",
  "details": "Booking reference W-20418. 2021 Honda CR-V. Mobile service at the same address. Insurance claim already filed, no change there.",
  "questions": ["What is the new appointment time?", "Is the booking reference the same?", "Anything I need to do before the appointment?"],
  "on_behalf_of": "Jake Marsh",
  "callback_number": "+12145550199",
  "constraints": "Only Thursday Oct 8. If Thursday isn't available, keep Tuesday and ask before changing anything."
}

4. get_call with wait_seconds: 50 until ended. If the shop says "Thursday is only open at 7am, is that okay?", that's a pending_question. Your agent checks your calendar or asks you, then replies with answer_question.

Example result

Example transcript excerpt:

Assistant: Hi, I'm an automated assistant calling on behalf of Jake Marsh. He'd like to move his windshield appointment, reference W-20418, from Tuesday to Thursday. Scheduler: Thursday I have 8am or 1pm. Assistant: 1pm works. Is the reference number the same? Scheduler: Same number. Tech will text 30 minutes before.

What your agent tells you:

Call length 1m 32s, $1.00.

Tips

• Give the booking reference. It turns a 5-minute search into a 30-second lookup.
• Say what happens if your day isn't available. "Keep the original" is safer than letting the assistant pick anything.
• Mention insurance or deposits in details if they exist, so the shop doesn't have to ask.
• If the business keeps missing the call, your agent can try again later. There's no charge for unanswered calls, and you can call the same number up to 3 times a day.

What it costs

$1 for a typical reschedule. Nothing if nobody answers.

Related

• Doctor appointments
• Dentist cancellation list
• Haircut booking
• When the business asks something your agent doesn't know

Questions